• Call us: +1 636-699-2569
  • Email: comehomestl@gmail.com

Frequently Asked Questions

What is the difference between hotels and vacation rental properties?

SPACE AND PRIVACY. You will have the privacy of your own property and quiet evenings spent with your own family. All of our homes have their own private pool. Enjoy using the kitchen to share meals together and save on the extra expense of going out to eat often.

How do I get the keys for the property?

Detailed directions on how to get the keys will be emailed to you within 3 days of your arrival. We have a back up lock box for after hours arrivals and we also have keyless entry systems at all of our properties so that you can go right to the property upon arrival.

How many people are allowed to stay in the home?

Vacation properties are subject to the same policies that a hotel must adhere to. We have entered the maximum number of guests that can legally sleep in the property. If you have more guests, we can usually accommodate you with two or more homes in the same vicinity.

What should I bring to the home to make my stay more enjoyable?

Most of the necessities for your trip will be provided, but disposable things such as laundry detergent, dishwasher detergent and shampoo are a few recommended items for you to bring or purchase upon your arrival. Instacart delivery service is available on the island.  There are also several grocery stores near the property or a Super Walmart in Naples right before you enter the island.

How do I make a reservation?

The easiest way to make a reservation is to go to the "Book Now" section on our website www.marcoislandgetaway. If you do not feel comfortable making reservations online, feel free to call us at 636-699-2569.

What if I have a problem or question while I am at the home?

We have a welcome binder in each home with all of the emergency contact info.  You may always reach out to us first, but if you are unable to reach us and have an emergency we list the names/contacts of our service providers that we have contracts with so you can get immediate attention for emergency situations.  You will also receive this info on the welcome letter that you receive with your door code within 3 days of arrival.

Is the property I see on your website the actual one I stay in?

Yes, we rent the specific property you see in full detail on our website. Photos are recent so it is an accurate representation of the home although bedding and/or furnishings may change from time to time.

What is necessary to make a reservation?

You may reserve the property online or speak to one of our agents at 636-699-2569. When making your reservation, we require a $500 deposit for 1 week reservations and $1000 deposit for 2 week reservations.  If your stay is longer than 2 weeks we require 25% down.  The remaining balance is due 60 days prior to check-in and is non-refundable at that time.

When is check-in & check-out time?

Check-in time is after 4:00 p.m. Please know that you will not have access to your property until or after that time. We reserve the right to extend check in time to 6:00 PM due to cleaning or maintenance.
Check-out time is prior to 11:00 a.m. We ask that you please depart the property by 11:00 a.m. on the date of your check out in order to properly prepare the property for the next guests.

What are your office hours?

Our office hours are from 9:00 a.m. to 5:00 p.m., Monday through Friday, but we are available 24/7 for emergencies.

Do you offer travel insurance?

No. We do recommend companies for you to purchase your insurance through.  There are several options out there.  Here are just a few.

Red Sky Travel Insurance (866) 889-7409 https://trippreserver.com/ or Travel Guard https://www.travelguard.com/vacationrental

What is your change/cancellation policy?

No changes can be made within 60 days of your arrival. If you cancel your reservation prior to 60 days before your arrival you will receive a full refund minus a $295.00 cancellation fee.

A cancellation within 60 days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.

What will we be responsible for when we check out?

Please lock all windows and doors. Please turn off all lights and fans. Do not leave excessive laundry or there will be an additional charge. There will be detailed departure instructions in your packet upon arrival.

How will I receive my confirmation and arrival instructions? 

All confirmation and arrival instructions will be sent via email. You will receive a reservation confirmation email within 24 hours of making your reservation. You will receive a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, 60 days prior to your arrival.  You will receive door code information within 3 days of your arrival. If you do not receive these emails please contact our office.

Are the pools heated?

We offer free pool & spa heat with any applicable reservation during season months (Dec. 15 – Apr -15), in accordance with our heating guidelines.

Do you allow pets?

Only some of our properties are pet friendly. Please check with an agent to see which properties will allow pets. An additional pet deposit is required.

Is there air conditioning and heat?

Yes, all of our properties have air conditioning and heat.  We also have a service plan with Accurate Heating and Cooling so you can call if there is ever an issue.  Thermostats should not be set below 71 in any home or the AC may freeze and then you will be without AC for at least 24 hours while it thaws.

Is there a fully equipped kitchen in the property?

Yes, every property has a fully equipped kitchen including:

  • Refrigerator

  • Stove

  • Microwave

  • Dishwasher

  • Blender

  • Coffee Maker

  • Toaster

  • Electric Can Opener

  • Electric Mixer

  • Pots & Pans

  • Dishes, glasses, silverware and cooking utensils

  • Iron and ironing board

  • Vacuum Cleaner, Broom and Dust Pan

Are linens and towels provided? 

Yes, there are ample linens and towels provided in each home. All bedding is provided. Beach/pool towels are also provided.

Are the vacation homes cleaned daily?

No, our homes are cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge. For stays longer than 30 days, an additional cleaning fee will apply to have the home deep cleaned upon departure.

Are there cleaning supplies?

All properties should have a mop, broom, dustpan and vacuum at a minimum. There are often cleaning products left behind from previous renters and/or housekeeping.

Starter Products:

  • One garbage bag per waste basket

  • One roll of paper towel

  • One roll of toilet paper per bathroom

  • Hand soap

  • Additional supplies or replenishments to those listed above will be the responsibility of the guest. Often there will be laundry detergent and dish soap left behind from previous renters, but Owner does not guarantee this.

Are the properties non-smoking?

Yes, all of our properties are non-smoking. Smoking is permitted outside of the property only. If smoking outside near property, all windows and doors to the home must be closed. There is a $500 fee for smoking in our properties.

Do I need a car on the island?

The island is very walkable and bikeable.  It is an hour from Ft. Myers airport and 90 mins from Punta Gorda or Miami International Airport.  There are airport transfer services, Uber/Lyft, Taxi Cabs etc if you need transportation to and from the airport.  Each of our properties have cruiser bikes that are available for guest use (and maintained by guests).  The Island Bike Shop also has additional bikes available for rent if you need more.  All of the homes are within walking distance to restaurants and the beaches.  It is really up to you whether you choose to rent a car, although most guests do.  However if you opt not to there are ways to get around on the island without one.